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- Knowledge
base categories – organising your FAQs into clear and concise categories
ensures better customer support by making information more accessible.
- Customer feedback facility – provides invaluable insight
into your online operations directly to your customer relations management by
enabling knowledge base users to comment and critique your website.
- Powerful search facility – provide relevant information
quickly and efficiently with digiSupport’s integrated search engine.
- Most popular questions - displays the most popular articles,
FAQ entries and positive promotions on your knowledge base main page. Also constitutes
a useful complementary feature for your corporate internet branding needs.
- Password protection - categories and sub-categories can
be password protected to restrict access to private questions.
- Multiple administrators - create an unlimited number of
users, each of which can have different permissions to create and modify the
content of your knowledge base.
- User-friendly HTML editor – add rich text, links,
and corporate internet branding material to your knowledge base using the integrated
WYSIWYG (What You See Is What You Get) HTML editor directly through your web
browser.
- File attachments – upload file attachments to your knowledge base
entries (e.g. Word, Excel or PDF documents).
- Printer-friendly articles – ensures
knowledge base entries are available in a format suitable for conversion to hard
copy. Also useful for material relating to positive promotions.
- Email facility – allows
users to easily email themselves (or others) links to knowledge base entries.
- Word glossary – the glossary can be used to dynamically
present definitions for technical terms.
- Related articles – digiSupport automatically displays
a list of related articles on
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